Terms & Conditions

Studio Guidelines

  • Arrival: Please arrive at least 5 minutes before the class starts. This allows you to prepare and ensures a smooth start.

  • Equipment: All mats and equipment are provided. Please bring a towel, a water bottle, and wear appropriate fitness clothing.

  • Timeliness: To maintain the integrity of the class, late arrivals cannot be accommodated once the doors are closed 5 minutes after the class begins. Classes start with a warm-up for safety.

  • Health Information: Inform your instructor prior to class if you are pregnant or have any injuries that may affect your participation.

  • Mobile Phones: For the courtesy of others, please ensure your mobile phone is set to silent during class.

CLASS CANCELLATION POLICY

To ensure fair access to our classes, we require that all bookings be made through our app or website, with reservations available up to 7 days in advance.

  • Members: To avoid a LATE CANCEL fee, cancellations must be processed via the app or website 7 hours prior to the class start time.

  • Class Pack Holders: Failure to cancel 7 hours prior to your class will result in a loss of credit.

Fees:

  • Late Cancellation: Cancellations made within 7 hours of the class start time will incur a $6 fee.

  • No-Show: Absences without prior cancellation within 1 hour of the class start time will incur a $12 fee.

  • Failed Payment: More than one failed payment due to but not limited to insufficient funds, cards cancelled & bank accounts cancelled in a week will incur a $5 fee. 

Given the limited class sizes and high demand, these policies are strictly enforced to ensure availability and fairness. We appreciate your understanding and cooperation.

CLASS PACK HOLDERS

Failure to cancel 7 hours prior to your class will result in a loss of class credit.

The 10 Class Packs are valid for 4 months after purchase. Failure to redeem all Credits will result in its forfeiture after 4 months.

A Casual Single Class Credit is valid within 30 days of purchase. ALL Class Packs and Credits are non-refundable and non-transferable.

THE PULSE CO MEMBERSHIPS

  • Minimum Commitment: Memberships at The Pulse Co require a minimum commitment of three months.

  • Membership Pause: You may pause your membership for up to 8 weeks at any time, however hold must be 1 week minimum. You can hold your membership for a maximum of 8 weeks in any calendar year. To maintain your membership a $5 holding fee will need to be paid each week. To request a pause, please email us at admin@thepulseco.com.au with at least 7 days' notice before your next scheduled direct debit payment.

  • Membership Cancellation: To cancel your membership, email us at admin@thepulseco.com.au with at least 7 days' notice before your next scheduled direct debit payment. All cancellation requests must be submitted via email. You will receive a confirmation email once your cancellation has been processed.

  • Refund Policy: Memberships are paid in advance. No refunds will be issued for transactions if proper notice is not provided.

RETURNS & REFUNDS

All purchases and direct debit transactions are final and non-refundable. We are unable to offer refunds for unused membership periods or class credits. Transactions are non-exchangeable and non-transferable.

PRIVACY POLICY

The Pulse Co will only collect personally identifiable data, such as your name or email address, when it is voluntarily submitted to us. The Pulse Co will use this information to comply with your request for information or as otherwise disclosed to you when you submit your information.

We do not sell or share your personal information with others.

​This privacy policy sets out how The Pulse Co uses and protects any information you give us. The Pulse Co is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

MUMS & BUBS

At The Pulse Co, we love welcoming mums and their little ones into our community. A few of our classes are designed to allow mums & bubs to attend together, however we have some guidelines to ensure everyone has a safe and enjoyable experience.

Supervision & Responsibility

  • During the class, your child is your responsibility at all times.

  • The Pulse Co is not liable for any injuries, accidents, or incidents involving children.

  • While our instructors are happy to assist where possible, it is not their responsibility to supervise your child.

Class Suitability

  • Children and Bubs are welcome to attend all class styles, however Power and Reformer classes may pose safety risks for children who are crawling, walking, or “on the move.”

  • If your child cannot independently play in reception or remain secured in a pram or bouncer, these classes may not be suitable.

Attending Non–Mums & Bubs Classes

  • We’re flexible if you wish to bring your child to a regular class, but please note other clients may not expect children to be present.

  • Your child must be old enough to sit in the reception area and play independently without disruption.

  • If your child becomes disruptive, you may be asked to step out or leave the class.

Behaviour & Safety

  • Children must not use any studio equipment, climb on furniture, or cause disruption during class.

  • You are welcome to bring toys or snacks to keep them happy, but please clean up any mess afterwards.

  • Please ensure your child is always kept close and safe.

We’re here to make your training experience inclusive and supportive – and we appreciate your cooperation in keeping the studio a safe, welcoming space for everyone.